One-Eyed Equine Shipping Policy
At One-Eyed Equine, we aim to provide a reliable and trusted shipping experience for every rider and horse owner who shops with us.
Order Processing
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Orders are processed Monday–Friday
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Processing time generally ranges from 1–5 business days
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High-ticket and specialty equestrian items may require additional handling time
Shipping Timeframes
Delivery time varies depending on:
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Product availability
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Manufacturer fulfillment
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Shipping destination
Estimated shipping windows:
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Standard Shipping: Typically 7–21 business days
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High-ticket / specialty equipment: May take longer depending on supplier logistics
We will always work to get your equestrian products to you as quickly and safely as possible.
Tracking
Once your order is fulfilled, tracking information will be emailed to you.
Delays
Shipping delays can result from:
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Carrier delays
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Weather issues
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Supply chain disruptions
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High-demand seasons
These circumstances are outside our control but we will support you every step of the way.
Lost or Damaged Packages
If your item is lost or arrives damaged, contact us immediately. We will assist with filing claims and resolving the situation.
Photos may be required for damage verification.
Incorrect Address Disclaimer
Customers are responsible for ensuring the correct shipping address is entered. Incorrect addresses may cause delays and replacement fees.
International Shipping
If available, international orders may take longer and may be subject to duties and taxes, which are the buyer’s responsibility.
Contact
For shipping support:
📧 sales@oneeyedequine.com
