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Refund & Return Policy

One-Eyed Equine Refund & Return Policy

We want our customers to feel confident investing in quality equestrian equipment, tack, and horse care products.

Return Eligibility

To qualify for a return:

  • Item must be unused and in original condition

  • Must include original packaging and tags

  • Return request must be submitted within 7–30 days (based on product type)

Certain items are non-returnable for health, safety, or customization reasons.

Non-Returnable Items

  • Used or worn items

  • Custom tack or personalized items

  • Clearance or final sale products

  • Health, grooming, and safety products

  • Any product not returned in sellable condition

High-Ticket Return Policy

Because many equestrian items are specialty-manufactured:

  • Restocking fees may apply

  • Return approval is required before sending products back

  • Unauthorized returns will not be accepted

Refunds

Once inspected and approved:

  • Refunds are issued to original payment method

  • Processing times may vary depending on your bank or payment provider

Damaged or Defective Items

If your item arrives damaged:

  • Contact us promptly

  • Provide order number and photos
    We will work quickly to resolve the issue.

Cancellations

Orders may only be canceled before processing and fulfillment begins. Once shipped, cancellations are not possible.

Contact

For return assistance:
📧 sales@oneeyedequine.com