Returns & Refund Policy
Please note: clothing and apparel are not eligible for exchanges and cash or card refunds. Refunds on clothing are issued solely when an item arrives damaged or defective.
At One Eyed Equine we want you and your horse to be happy with every order. Please read the sections below so you know what to expect before you buy.
Quick summary
- Clothing and apparel: No cash or card refunds except for damaged or defective items.
- Anything that arrives damaged or defective is fully refunded or replaced at no cost to you.
- Tack, equipment, and hard goods follow the standard return terms below.
- Some listed items are final sale and cannot be returned.
Apparel and clothing returns
All clothing and apparel (riding wear, show shirts, breeches, jackets, base layers, socks, hats, gloves, and similar wearable items) are eligible for exact exchange only, if damaged. We do not offer cash or card refunds on apparel except in the damage cases described below.
To qualify for store credit, items must be:
Returned within 30 days of the delivery date Unworn and unwashed, with all original tags attached Free of odors, pet hair, deodorant marks, and signs of wear In their original packaging where applicable
Once we receive and inspect your return, we issue store credit as a One Eyed Equine digital gift card sent to your email. Store credit never expires and can be used on any future order. Original shipping charges are not included in the credit.
You are responsible for return shipping costs on apparel returns. We recommend a tracked service, since we cannot issue credit for a return we do not receive.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or is not what you ordered, we make it right with a full refund or a free replacement, your choice. This applies to apparel and all other products.
This covers manufacturing defects, items damaged in transit beyond cosmetic packaging wear, and cases where the wrong item or size was shipped. It does not cover minor cosmetic effects of normal shipping, such as light creasing, a scuffed polybag, or a dented outer box where the product itself is intact.
To file a damage or defect claim:
Email us at sales@oneeyedequine.com within 7 days of delivery Include your order number and a short description of the issue. Attach clear photos of the item and the packaging.
We cover all shipping costs on approved damage and defect claims, both ways.
Tack, equipment, and hard goods
Non-apparel products in new, unused, resalable condition may be returned within 30 days of delivery for a refund to your original payment method, minus original shipping. The customer is responsible for return shipping unless the item was damaged, defective, or sent in error. Items showing use, fitting marks, or missing original packaging may be declined or issued partial store credit at our discretion.
Final sale items
The following are final sale and cannot be returned or exchanged unless they arrive damaged or defective:
Clearance and sale-section items Personalized, embroidered, or custom-made products Used or consignment items Grooming products, supplements, and any consumable once opened Gift cards
Exchanges
Please note: clothing and apparel are not eligible for exchanges. We do not process direct size or color swaps. For all concerns about exchanges please reach out to a team member sales@oneeyedequine.com. This gets your replacement to you faster than holding a return for an exchange.
How to start a return
Email sales@oneeyedequine.com with your order number and the items you want to return We reply with return instructions and the return address Ship the item back using a tracked service Once received and inspected, we issue your store credit or refund within 5 business days
Questions
Reach out to us at sales@oneeyedequine.com and we will help you sort it out. We are riders too, and we want the right gear on you and your horse.
